Terms of service

Terms and Conditions

Last updated: 28 October 2026

1. Introduction

Welcome to Workintonretials Ltd. These Terms and Conditions govern your access to and use of our website and online store, including the purchase of products offered through our website.

Throughout these Terms and Conditions, the words "we", "us" and "our" refer to Workintonretials Ltd. The words "you" and "your" refer to customers, website visitors and other users of our website.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our website or purchasing our products.

If you do not agree with these terms, please do not use our website.

2. Our Business Details

Business name: Workintonretials Ltd

Business address: 25 Mabel Royd, Bradford, United Kingdom, BD7 2PF

Email: workingtondecor@gmail.com

Telephone: 01274296988

Our online store is hosted on Shopify, which provides the e-commerce platform we use to sell our products.

3. Eligibility to Use Our Website

By using our website, you confirm that you are legally capable of entering into a binding contract under applicable law.

If you purchase products on behalf of another person or business, you confirm that you have the authority to do so.

We reserve the right to refuse service or cancel transactions where permitted by law, including where we reasonably suspect fraud, unauthorised activity or a breach of these terms.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate and up to date.

However, colours and appearances may vary slightly depending on your device, screen settings and lighting conditions.

Product packaging or presentation may occasionally differ from images shown on our website, provided the product supplied meets the applicable description and legal requirements.

We reserve the right to update product information, discontinue products or correct errors where appropriate. Such changes will not remove rights you already have under a confirmed contract or applicable consumer law.

5. Prices and Payments

All prices will be displayed on our website and at checkout before you complete your purchase.

Any applicable delivery charges and other mandatory costs will be shown before you place your order.

We accept the payment methods made available at checkout. Payment processing may be handled by Shopify or third-party payment providers.

You agree to provide accurate billing and payment information and to ensure that you are authorised to use the payment method selected.

We reserve the right to correct genuine pricing errors and contact you if an error affects your order. We will not use this provision to override your contractual or statutory rights.

6. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order confirmation email acknowledges that we have received your order. It does not necessarily mean that your order has been accepted, unless the email or our checkout process clearly states otherwise.

We reserve the right to decline or cancel an order where legally justified, including where a product is unavailable, payment has not been authorised, a genuine pricing error has occurred or fraud is reasonably suspected.

If we cancel an order after payment has been taken, we will arrange an appropriate refund in accordance with applicable law.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated in our Shipping Policy.

Delivery estimates are provided at checkout or in our Shipping Policy, where applicable. Delivery may be affected by circumstances outside our reasonable control.

We will keep customers informed of significant delays where reasonably possible.

Unless a different delivery period has been agreed or the law provides otherwise, goods must generally be delivered within 30 days of the contract being made.

Our obligations to you do not end simply because an order has been handed to a courier. Your statutory rights regarding delivery, loss and damage remain unaffected.

Please refer to our Shipping Policy for further information.

8. Returns, Refunds and Cancellations

We want customers to be satisfied with their purchases.

Eligible online purchases may be cancelled within the statutory cancellation period, generally 14 days after the goods are received, subject to applicable legal exceptions.

Additional return or refund arrangements are explained in our Return and Refund Policy.

Nothing in these Terms and Conditions limits your rights regarding faulty, damaged, misdescribed or incorrectly supplied products.

Please contact workingtondecor@gmail.com if you need assistance with a cancellation, return or refund.

9. Faulty or Incorrect Products

Products supplied to consumers must meet the requirements of applicable UK consumer law, including being of satisfactory quality, fit for their intended purpose and as described.

If a product is faulty or does not conform to the contract, you may be entitled to remedies such as a refund, repair or replacement, depending on the circumstances and the applicable law.

We will not exclude or restrict any consumer rights that cannot legally be excluded or restricted.

10. Website Use and Prohibited Activities

You agree not to:

Use our website for unlawful, fraudulent or misleading purposes.
Interfere with the security or operation of our website.
Attempt to gain unauthorised access to our systems, accounts or data.
Upload or transmit malicious software or harmful code.
Copy, reproduce or misuse website content in breach of intellectual property rights.
Provide false information when placing an order or communicating with us.

We may restrict access to our website where reasonably necessary to protect our business, customers or systems, subject to applicable law.

11. Intellectual Property

Unless otherwise stated, the content on our website, including text, product descriptions, photographs, graphics, logos, designs and other materials, is owned by or licensed to Workintonretials Ltd or the relevant rights holder.

You may view and use this content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish or commercially exploit our content without prior written permission from the relevant rights holder, except where permitted by law.

12. Third-Party Services and Links

Our website may include links to third-party websites or use third-party services, including Shopify, payment providers and delivery services.

We do not control all third-party websites or services and are not responsible for their independent content or privacy practices.

Your use of third-party services may be subject to their own terms and policies.

This section does not exclude any responsibility we have under applicable law for services or obligations for which we remain responsible.

13. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these terms limits your statutory consumer rights or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

Subject to these requirements, we will not be responsible for losses that are not reasonably foreseeable or that arise outside the scope of our contractual obligations, to the extent permitted by law.

If you are purchasing as a consumer, your legal rights remain fully protected.

14. Privacy and Personal Information

We collect and process personal information in accordance with our Privacy Policy and applicable data protection law.

Your information may be used to process orders, arrange delivery, manage payments, provide customer support, prevent fraud and meet legal obligations.

Please read our Privacy Policy for further information about how we collect, use, store and share personal information.

15. Events Outside Our Control

We will not be responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, transport disruption, public emergencies, or interruptions to essential services.

We will take reasonable steps to minimise the effects of such events and communicate with affected customers where appropriate.

This section does not remove any statutory rights you may have, including rights relating to refunds or cancellation.

16. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, website, products or legal obligations.

The latest version will be published on our website with the updated date.

Changes will not retrospectively remove rights you have already acquired under an existing contract.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales, where applicable.

If you are a consumer residing elsewhere in the United Kingdom or another country, you may also benefit from mandatory consumer protection laws and rights that apply in your place of residence.

Nothing in this section removes any mandatory legal protections available to you.